RETURN & REFUND POLICY

The Return policy follow a 10-day return policy during which a customer may return an item that is undamaged, unworn, and unused with tags still attached within 10 days from when the item was received. 

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The refund policy is provided for any damaged or defective items, as long as any claims are placed within the agreed and up to 3 days, after the item/s is/are received.

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Customers will contact Publead using contact@publead.biz with any requests for return/refund, within the allowed period, and Publead will then assist with processing the requests.

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Buyer is allowed to get a refund only within the allowed period, if your item doesn't arrive, arrives damaged, or arrives not as described.

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How long does the return/refund allowed period last and how can I initiate a return/refund?

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The allowed period lasts 3 days (for refund) or 10 days (for return) from the date the item/s are delivered.  Any item with the label "Buyer protection" on its detail page is covered, with the exception of:

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• Items that you have damaged yourself

• Personalized and custom-made items

• Perishable items (such as flowers)

• Items unsuitable for return due to hygiene or health reasons

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If there’s a problem with your item, follow these steps as soon as possible and within the allowed period:

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Contact the store

Let the store know what the problem is and upload/send any supporting info, like, images, screenshots, etc, to help you reach a satisfactory solution.

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Make a return/refund request

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The store initiates the request for the relevant order item/s and set the return & refund application.

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Get refunded

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The store request would indicate the reason/s for return/refund from the permitted provided list, upload any supporting information (as needed), such as pictures, videos, etc., and submit your application. The store would check back regularly the returns/refunds request to see the progress of the application.

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If an item needs to be returned, who pays the return cost?

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• If you decide to return an item due to a change of mind or making the wrong size selection, then it will be up to you to cover the return cost.

• If an item is defective, arrives not as described, or it's the incorrect item, then it will be up to the store to cover the return cost.

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When will I receive my refund?

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• When approved, refunds can take 1-10 working days to arrive, dependent on your original payment method

• Any due refund can be sent to your original payment method

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Non-Returnable Items

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The following items cannot be returned or refund:

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Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, and any other items for which return or refund not being supported by the product supplier. 

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How to make the Best Online Shopping Decisions

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Consult the Shopping consultants with Online Shopping questions you may have.

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